Welcome to our Service Department


At BMW Northwest, our highly trained service technicians are here to provide exceptional service in a timely manner. From oil changes to transmission replacements, we are dedicated to maintaining top tier customer service. Allow our staff to demonstrate our outstanding customer service and commitment to excellence. 
The first step to experiencing our Service Department is scheduling an appointment. You can schedule appointments HERE or call our scheduling department at 253-922-9330. Our Service Department has appointments available as early as 6:30 AM Monday - Friday. As well as drop off appointments as late as 4:00PM. If you have your own transportation you can even schedule to drop your vehicle with us after hours. 
Our highly-trained service technicians have completed BMW specific training. The most comprehensive BMW service technician development program for the BMW group; funded by BMW of North America, LLC. The program is called the STEP program. Together, our technicians bring over 50 years of experience.
Our waiting area was created with your comfort in mind. If you have decided to wait during your service visit, we offer a variety of free snack and drinks, free WiFi, iPads available for use, comfortable seating and a TV.
Our customers generally enjoy using our waiting area if  their appointment takes about two hours or less. You are more than  welcome to use our waiting area for as long as needed. You could also  visit our show room to see the newest BMW models. Our Shuttle Service runs Monday - Friday 8AM-4PM.
On of our shuttle drivers will take you anywhere within 15 miles - they will  also
pick you back up.
We offer courtesy vehicles for appointments that take more than half a day. A courtesy vehicle could be one of our BMW vehicles or a vehicle from Enterprise. Please contact our Service Department to see if you qualify.