Our Geniuses

Our BMW Northwest family includes 3 Product Geniuses; they are specially trained and have the knowledge to go over all of the new features and innovations of your vehicle.

Aaron Schrenk	Anne Steenson	Olivia Levandusky

Encore

Within the first 90 days of ownership of your New or Certified Pre-Owned BMW, we offer an Encore Appointment. An Encore is an appointment that BMW Northwest offers for you to get to know the ins and outs of your new vehicle; the appointment usually takes about thirty minutes to an hour.  You will have the opportunity to go over your vehicles features, ask any questions you may have and your vehicle will also receive a wash and vacuum!

Encore Appointment

Our Geniuses are available Monday-Friday 9:30am-5:30pm for Encore appointments. Please call 253-922-8700 or email Genius@BMWNorthwest.com to schedule an appointment.

Weekend appointments are available by special request only. 

How To Videos

Visit the following YouTube link for instructional videos from BMW USA on various BMW specific features.  Please note that not all features are available on all models.

BMW USA How-To Videos

Owners Manuals

Please use the following link to BMW USA for a digital version of your owners manual.

BMW USA - Owners Manuals

BMW Genius Hotline

Looking for more answers while you are on the road or just not near a BMW center? Contact the BMW Genius Hotline  on 1-844-4GENIUS (1-844-443-6487), or via bmwgenius@bmwusa.com

BMW Genius App

Install the app at www.bmwgeniusapp.com to get 24/7 support on your smartphone or tablet. You'll find helpful how-to videos, model-specific product information and answers to frequently-asked BMW questions.