What is the BMW Center of Excellence award?:
Out of over 350 BMW Dealerships in North America, 33 are chosen for the BMW Center of Excellence award. The award is based on 12 key performance indicators which include Customer Orientation, Aftersales data and Service data. In 2016 we focused on our customer feedback. We listened and learned from their surveys and their reviews.
Our focus and hard work definitely paid off. For the year of 2017 we were awarded the BMW Center of Excellence award. The dealerships were chosen for their excellent business performance and intense focus on customer service. Continue reading below for more information about this award and why we work so hard for our customers.